Public Sector Shared Services

SHIRIKIANA: Connecting Government for Enhanced Performance

To most publics, the government is usually a slow, unresponsive, inefficient bureaucracy.  At the Kenya ICT Board, the implementation of the SHIRIKIANA initiative (Government ICT Shared Services) is currently underway. This aims to not only move citizen services online, but also to exploit ICT to transform government.

SHIRIKIANA offers the government the opportunity to respond to concerns expressed by citizens; reduce costs, promote economic development, increase transparency in government, improve service delivery and facilitate the advancement of an information society.

SHIRIKIANA will also enhance government to business interactions reducing red tape and simplifying regulatory processes and thus assisting businesses to become more competitive.

Through sharing of government data, resources and capabilities, SHIRIKIANA shall enhance inter-departmental collaboration in government, translating into improved citizen-centric service through a single access point to government

SHIRIKIANA promotes the spirit and letter of the new Constitution, which recognizes the right to public information, press freedom and rights of the consumer.  It also plays a part in delivering Kenya’s Vision 2030; the development blueprint that aims to transform Kenya into a middle-income country providing a high quality life to all its citizens by the year 2030.

The Vision is anchored on the Economic, Social and Political Governance pillars, with the government keen to leverage ICT to support all three of them.

This leveraging calls for a fundamental shift in the government ICT landscape. Currently, many ICT services are managed within the individual ministries, resulting in duplication of services, inefficient spend of limited IT budgets and little sharing of information across government.  The lack of robust, fully automated Government systems has limited their ability to effectively manage core government functions, such as finance management, procurement, and human resources management.

With support from the World Bank’s Transparency, Communications and Infrastructure Program (TCIP), an initial study was carried to develop an IT Shared Services Strategy and Business Plan for the government.

The study concluded that significant shifts needed to be executed in terms of perception of role of ICT, budgetary allocation and human resource investments.