World Bank

The World Bank has rolled out $116m for the undertaking of the Transparency Communications and Information Projects and also for the ICT infrastructure development in Kenya.

Through this partnership, the following projects have been undertaken and some have been completed, others in the process of completion while the rest are ongoing.The projects by the World Bank and the Kenya ICT Board are;

Government recordsongoing

The process for digitizing the Ministries in the Kenya Government has been ongoing for the last three years and so far the digitization of the Judiciary has been completed and that of the Ministry of lands and Companies’ registry is almost through. These processes will continue until the entire government has been digitized and much more efficient services are provided to the general public.

Government Shared servicescomplete

TERM of the Grant: 12/1/2009 – 3/31/2011
This was aimed towards the costs of developing a shared services strategy and change management plan for the government of Kenya from the city, provincial and county levels, in an effort to create more efficient, effective, and transparent government service delivery

Digital Contentongoing

The third series of the Tandaa symposiums was held on February 17th at the Sarova Stanley and this proved yet another success. These symposiums have been very useful in promoting the use of ICT by local companies in marketing themselves through having an online presence. These sessions will continue to be held throughout the year until many SME ICT companies are capable of providing all their services online leading to job creation and ICT knowledge enrichment within the population.

Digital Inclusionongoing

The roll-out of loans from the Kenya ICT Board through Family Bank has also encouraged local investors to set up digital villages known as “Pasha Centres”, in every constituency therefore providing much more needed access to ICT services for the common citizen.


The first initiative to address the skills gap and employability of graduates into BPO/ITES sector is the setup of a COE (Centre of Excellence) in ITES in Kenya. It is proposed to invite leading Kenyan and global BPO companies to partner with the COE, which will function as an umbrella institution for industry collaboration on BPO talent development and skills excellence. Training companies should be leading providers of BPO training and should have at least one partner company who is a leading BPO global player - the stipulation on participation of leading companies is with a view to ensuring that the BPO training program becomes a strategic initiative to attract investments into Kenya.
Software developer skills are of particular importance for the growth of the Kenyan IT services industry. Although there are a number of software courses at present from different organizations (e.g. IEEE, CompTIA, BCS etc.) and companies (Oracle, Microsoft, Sun Micro-systems etc.) most existing certification programs are paper-based examinations that do not sufficiently test the ability of software developers to write and execute high quality code. The approach that is being proposed therefore, is to develop and roll-out an international bench-marked software developer certification program that tests the ability of software developers to write and execute code.